Amidst discussion of gaming staff salary hikes, and falling GGR in Macau, Hong Kong-based gaming machine manufacturer and supplier, Paradise Entertainment says its new robot dealer could cut labor costs and open up new markets for casino operators, Bloomberg reports.
Named Min, the dealer’s current function is limited to dealing cards, however, planned enhancements include recognizing customers’ faces and speaking to them in multiple languages, the company is also working on making robots more lifel ike, Paradise Entertainment Chairman Jay Chun was cited by Bloomberg as saying.
The robot will initially be introduced in the U.S.
“We are the first gambling equipment manufacturer in the world that produces the human-like robotic dealer,” he said in a statement to Bloomberg.
While relatively novel in the U.S., robots will be viewed similarly to virtual dealers by regulators, said Christopher Jones an analyst with Union Gaming Group LLC in New York.
Carlos Siu, an associate professor at the gaming teaching and research center of Macao Polytechnic Institute, says in Macau, the machines are less likely to appeal as Asian customers are more inclined to gamble in a noisy and crowded environment, preferring banter with dealers and fellow gamblers.
Paradise didn’t comment on whether it plans to sell robot dealers to Macau operators.
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