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Surveillance: casinos’ secret weapon in tackling Covid-19

Estimates suggest global casino GGR will be down significantly in 2020 and full recovery may take years to reach 2019 levels. In pursuit of reassuring players, casinos are seeking efficient ways to entice people back.

What’s more, they need to do so in a way that safeguards customers and demonstrates public health and safety compliance, all while local regulatory requirements linked to COVID-19 continue to evolve.

Video surveillance solutions are ideally positioned to support this operational challenge and with an open architecture platform combined with integrations to best of breed solutions, this can be accomplished.

As an example, through Synergy 3, system dashboards can display the number of people entering and exiting a property, regardless of how many entry points there are, for a real-time gaming floor capacity status. The system automatically alerts if a maximum threshold is close to being (or has been) breached. Operators can also apply this capability to specific areas within the casino; i.e. slots, to ensure maximum occupancy thresholds are not exceeded. Likewise, if the system detects that the number of people is approaching maximum limits, Synergy 3 can trigger a workflow to immediately alert and deploy security personnel to disperse people from the area.

Similarly, facial recognition systems – commonly used for identifying high rollers or problematic gamblers – can be re-purposed for contact tracing. Analytic integrations within Synergy 3 provides the ability to do just that. If a casino learns a visitor has tested positive for COVID-19, operators can rapidly filter video footage to find the individual, and then automate their search to review any scenes where the person appears in to see where they went, and with whom they came in contact with.



Asia Gaming Brief is a news and intelligence service providing up to date market information for worldwide executives on relevant gaming issues in Asia.

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