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Customer focus urgently needed

2019-12-13

The casino industry in Macau grew from US$2.77 billion in revenues in 2002 to over US$45 billion in 2013. Then, in 2015, revenues fell precipitously to under US$29 billion, a fall from which casinos are still reeling.

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Macau casino customer service levels slip

2018-12-07

The overall service levels in Macau’s casinos has slipped from the same period last year, though there has been an improvement in the proactiveness and tolerance levels of staff, an anonymous survey found.

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Thunderbird spreads its wings

2016-08-02

Thunderbird Resorts & Casinos is undergoing a multi-million dollar expansion as it seeks to attract more foreign travellers to its two regional Philippine resorts.The company is operated by Magnum Leisure, which bought the Philippine assets from Panama-based...

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Fixing ailing Macau casinos: A few words of experience

2016-05-05

Macau industry observers, gaming analysts, and even casino operators are now admitting that the decade-old party has run out of steam, if not over. The “build it and they will come” maxim and its attendant hubris that has characterized the Macau gaming...

Asia Gaming Brief is a news and intelligence service providing up to date market information for worldwide executives on relevant gaming issues in Asia.

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